Another Deception from Verizon

Today my mother was reviewing her FIOS bill from Verizon and found a line item for something called "here!" for $7.99.  A look on the computer finds that it is a movie channel dedicated to gay programming.  Seeing that neither she nor my late father are/were gay, she was outraged and called Verizon for an explanation.

The first "customer service" person that she talked with offered no explanation and would not offer any credit (it seems that this has been on her bill for a while and no one noticed with the recent passing of my father).   When she off-handedly said that Optimum was looking better all the time, the representative told her to "go ahead, switch".  She then asked to talk with someone else.

After talking with them for a minute or two about how to return a cable box, she asked again about "here!".   The representative explained that it was on her bill, had been for a while, and he couldn't do anything but take it off going forward.  She then asked when the work order was placed to add it and who authorized it.  The representative checked with his supervisor and was told "That was something we added to everyone's bill and there was no work order."  At this point my mother became outraged (rightly so......that's called fraud) and the representative was suddenly able to credit her bill for all of the past months.

CHECK YOUR VERIZON TV BILLS!!!  They are one of the most DECEPTIVE and DEVIOUS companies on the planet and deserve to be put out of business immediately!!!  Where is the FCC??

Thoughts anyone?